Every story has another side, but those on the other side also need to find a way to help us understand.

Naturally, we all come to our own conclusions, but we may have overlooked facts we hadn’t even considered. Sometimes, the absence of facts can be harder to bear than knowing the truth. People naturally fill in the blanks with assumptions. Even when their version of events isn’t entirely accurate, it gives them something to hold on to. This is especially true when a person’s actions have led to their passing. They leave many questions behind, and the lack of answers can bring confusion, guilt, frustration, and even anger.

As a reader, it is my responsibility to provide unbiased and clear information from the other side, helping families and loved ones find answers and, ultimately, closure. It is not an easy task because, most of the time, I have to introduce a possibility that has not been considered before or shed light on the true reasons behind a transition, rather than simply reinforcing what family and loved ones believe.

Sometimes they disagree openly, but later contact me to confirm that what I shared was true after they have had time to reflect. I never take offence, nor do I take credit. My service is about something beyond that. I am on a mission to help.

Many cases involve double lives, with loved ones on this side of life completely unaware of what was taking place. What I share in these situations may initially come across as shocking or even bizarre, and for a while, it may cause conflict within families. Eventually, however, they may discover clues that confirm what was shared. Not all revelations are sad. We have our “special” moments too.

Through my service, I have learned never to judge anyone, even when their actions may have contributed to their passing. Everyone carries a load, and most suffer silently.

Empathy is not optional, and if someone can’t show it, they should stay quiet and keep their opinions to themselves.

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